Privacy Policy

IntroductionAt XTEN-AV, we are strongly committed to safeguarding the privacy of our members. This privacy policy describes what personal information you share with us and how we use it.

The only information we obtain about our members is information required to properly use the services provided by XTEN-AV, as well as information required to process credit card charges for transactions. The information collected – including personally identifiable information or personally identifiable client information – is never revealed, sold, or made public for any reason.

Personally identifiable information (“Personal Information”) provided by subscribers (name, email, address, etc.) is never disclosed to any individual or business except what is required for business transactions facilitated by XTEN-AV. Such transactions are initiated, and accepted by the parties involved.

We will not rent or sell your Personal Information to third parties without your explicit consent.

Cookies and Web Beacons

Where necessary, this website uses cookies to store information about a visitor’s preferences and history in order to better serve the visitor and/or present the visitor with customized content.

Advertising partners and other third parties may also use cookies, scripts and/or web beacons to track visitors to our site in order to display advertisements and other useful information. Such tracking is done directly by the third parties through their own servers and is subject to their own privacy policies.

Information such as IP addresses, Internet domain and host names, clickstream patterns, browser details and operating systems, and time stamped access of our web site, may be recorded by tracking technologies. The information is tracked for routine administration and maintenance purposes, as well as to improve our website and our user experience. We may also analyze information that does not contain Personal Information for trends and statistics.

Controlling Your Privacy

Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms.

Security

XTEN-AV intends to take appropriate and responsible steps to safeguard the Personal Information shared with us from unauthorized access or disclosure. We use a variety of security measures including encryption and authentication to protect the loss, misuse and alteration of your Personal Information under our control.

Sensitive Information

We process subscription payments to XTEN-AV using a secure third party credit card processing service. We do not store credit card information on our site.

Notice

XTEN-AV does not intend to transfer Personal Information without your consent to third parties who are not bound to act on XTEN-AV’s behalf unless such transfer is legally required.

Your Consent

By using this web site, you consent to the terms of our Privacy Policy and to XTEN-AV’s processing of Personal Information for the purposes given above as well as those explained where XTEN-AV collects Personal Information.

Privacy Policy Changes

Although most changes are likely to be minor, XTEN-AV may change its Privacy Policy from time to time, and at our sole discretion. Should the Privacy Policy change, we intend to take reasonable steps to ensure that you are notified of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such changes.

Data Security

      Cloud Infrastructure

  • XTEN-AV is hosted on a Virtual Private Cloud on Amazon Web Services which provides a secure and scalable technology platform to ensure we can provide you services securely and reliably.

      Host Security

  • Our infrastructure is launched in compliance with the AWS Well Architected Framework and from the security perspective incorporating practices from the AWS Cloud Adoption Framework
  • We have a 3-Tier Architecture which incorporates best practices from various standards and certifications
  • We employ separation of environments and segregation of duties and have strict role-based access control on a documented, authorized, need-to-use basis.
  • We use key management services to limit access to data except the data team
  • Stored data is protected by encryption at rest and sensitive data by application level encryption
  • We use data replication for data resiliency, snapshotting for data durability and backup/restore testing for data reliability.
  • We leverage a PCI DSS third party provider Authorize.net (https://www.authorize.net/)to process your payments and store cardholder data. We do not store your credit card details on our servers.

 

Responsible Disclosure

We at XTEN-AV are committed about our customer’s data and privacy

We blend security at multiple steps within our products with state of the art technology to ensure our systems maintain strong security measures

The overall data and privacy security design allows us defend our systems ranging from low hanging issue up to sophisticated attacks

If you are a security enthusiast or a researcher and you have found a possible security vulnerability on our products, we encourage you to report the issue to us responsibly

You could submit a bug report to us at support@xtenav.com with detailed steps required to reproduce the vulnerability

We shall put best of our efforts to investigate and fix the legitimate issues in a reasonable time frame, meanwhile, requesting you not to publicly disclose it.

 

Contact Information

If you have any questions regarding these Terms of Use, please contact us.

support@xtenav.com

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