RICOH Europe PLC, a conglomerate of several operating companies across Europe & MEA such as RICOH France, Italy, Germany etc., with Jon Alessi as Technical Director EMEA for its Communications Services line of business. The organization had been struggling to bring consistency amongst the subsidiaries, all acting independently and using different unstandardized tools and software.
"We realized that XTEN-AV had a platform that we could use that would help us harmonize and create synergies between our operating companies. We were able to quickly establish a platform, working closely with XTEN-AV, to come up with a mechanism that allowed us a consistent platform that we could share across our group of companies," claims Jon.
RICOH Europe adopted XTEN-AV, to streamline their workflows, with a team of 20 users in the beginning. The platform has now been embraced organization-wide with over a hundred fully-trained and equipped users.
Tools being used before the shift to XTEN-AV: AutoCAD, Corel Draw, StarDraw, Oracle, Excel spreadsheets, etc.
"What we found from our research both internally and externally, was that there was no central, single tool that could do everything we needed. That's where XTEN-AV was very unique," added Jon.